MPLC Online Privacy Policy
Who is this privacy notice provided for?
You should read this privacy policy if you use, have enquired about, or are covered under a licence provided by or to Motion Picture Licensing Company Limited or Motion Picture Licensing Company (International) Limited (together referred to as “MPLC”, or “we”, “us” or “our”), or if you have interacted with us through our website, customer service team, marketing activities, or other communication channels, you visit our premises or are a candidate for an employment vacancy or engagement with us.
About MPLC
MPLC is a global copyright licensing company incorporated in the United Kingdom with company registration number 08087372 and 02790268 respectively.
Address: Mplc House, 22-24 Gildredge Road, Eastbourne, East Sussex, BN21 4SA, United Kingdom.
If you have general questions about this privacy policy or our use of your personal information, please contact us by email at privacy@mplc.com.
We are a controller of personal information under UK data protection law. This privacy notice explains how we collect, use and look after your personal data. This privacy notice also tells you about your rights as a data subject.
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
About this privacy notice
This privacy notice contains information about:
- The personal information that we process and its sources;
- The reasons why we process your personal information and the lawful bases we use to do so;
- How long we store your personal information;
- The organisations with whom we might share your personal information;
- Details on international transfers of your personal information;
- The rights you have under data protection law in relation to our processing of your personal information;
- How to make a complaint;
- How to contact us; and
- Updates to this notice.
- The personal information that we process and its sources
We process personal information about you including:
- Information you provide to us:
This may include your name, email address, postal address or postcode, payment method, telephone number and location. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service team, participate in surveys or marketing promotions, completing a job application form, or otherwise provide information to us.
- Information we collect automatically:
We collect information about you and your use of our service, as well as your interactions with us. This information may include:
- your activity in relation to the MPLC service, such as title selections, content you have viewed, search queries, the time of your visit, and the referring location (such as the site or page that offered a link to an MPLC page);
- details of your interactions with our customer service team, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address, geographical location, browser and standard web server log information;
- information collected via the use of cookies, web beacons and other similar technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). MPLC may also collect statistics, for instance, on how many users utilised its website. Any user statistics that we may provide to prospective advertisers or partners regarding usage are provided in the aggregate and do not include any personal information about any individual user; and for more information on which cookies we use and how we use them see Privacy Policy – MPLC.
- telephone recordings of calls you make to us and calls we make to you used for training, monitoring, and recording purposes.
- Information from other sources:
We may supplement the information described above with information from other sources, for example publicly available registers or platforms including Companies House and social or business networking sites such as LinkedIn or online and offline data providers. This may include demographic data, interest-based data, and internet browsing behaviour. If you require further information, please contact us using the details above.
- The reasons for processing and lawful bases to process your personal data
| Types of Personal Data | Why We Process It | Lawful Basis for Processing |
| User personal information and contact details | Administering licences and fulfilling our obligations. | Performance of a contract or legitimate interest to ensure that we fulfil our contractual obligations and provide the services you have requested. |
| Personal information and telephone numbers of users and business contacts | Undertaking calls to businesses. | Legitimate interest to undertake certain calls to businesses, including for sales, marketing, and administrative purposes. |
| Personal information and telephone numbers of users and business contacts | Recording calls to businesses | Legitimate interest for training, monitoring and compliance purposes. |
| User personal information and financial information | Processing payments and managing accounts. | Performance of a contract |
| User interaction information (e.g., call recordings, customer service interactions) | Improving customer service and training purposes. | Legitimate interest to improve our services and ensure quality customer support. |
| User device information and usage information | Analysing service usage and enhancing user experience. | Consent or legitimate interest to understand how our services are used and to improve them. |
| User demographic data, user device information, interest-based data, internet browsing behaviour | Understanding how our website is used and to support other activities such as marketing. | Consent or legitimate interest to understand how users interact with our website. |
| Use of CCTV | Use of CCTV to monitor access and support security of our premises. | Legitimate interest to support access and security. |
| Candidate personal information for an employment vacancy (e.g. contact details such as first and last name; CV; email address; telephone number; location; any other information on an application form; sensitive information including on health, neuro-diversity and any additional requirements or needs; diversity information including ethnicity and socio-economic background; and posts and communications made by candidates.) | Facilitating Communication. Carrying out pre-employment checks. Understanding geographical location to support working arrangements and preferences. Facilitating tests to assess the aptitude and ability of a candidate. Gaining references from former employers. Handling complaints. | Legal Obligation including in relation to equal opportunities. Consent or Legitimate Interest to plan our workforce, select and recruit competent candidates, monitor diversity and inclusion, grow our business, deal with complaints and queries and in the exercise or defence of a legal claim. |
If you do not provide personal data then, depending on the purpose for which the data is required, we may be unable to comply with our legal or contractual obligations. This may mean we may not be able to provide you with contractual or legal entitlements and may in certain situations not be able to enter into or continue our contract of employment and/or any other applicable engagement with you. Where information is not mandatory, we will make this clear, for instance we will explain if any data fields in our job application process is optional and can be left blank.
Generally, we will only use your personal data for the purposes for which we collected it. If over time we consider that we have a different purpose we will ensure the reason is compatible with the original purpose and where appropriate and/or permitted, generally seek your consent to any new or changed processing.
- How long do we store your personal data?
We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, and as required or permitted by applicable laws and regulations, including to honour your choices, for satisfying any legal, accounting, or reporting requirements, and to fulfil the purposes described in this privacy policy.
- Sharing your personal information
MPLC may share your personal information as described below:
- Other group companies: We may share your information with other group companies as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements and content development; and for other purposes described in this privacy policy.
- Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you or to support our own security and access arrangements. For example, we engage Service Providers to provide marketing, communications, infrastructure and IT services, to personalise and optimise our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users’ interactions with our service), to process and administer customer surveys and in respect of our use of CCTV at our premises. We also use Service Providers to locate candidates and manage the recruitment process, perform background checks as part of our recruitment and pre-employment process and to conduct applicant testing to assess candidates’ suitability for role. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorise them to use or disclose your personal information except in connection with providing their services.
- Protection of MPLC and Others: MPLC and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of MPLC, its users or the public, as required or permitted by law.
- Business Transfers: In connection with any reorganisation, restructuring, merger or sale, or other transfer of assets, we may transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our privacy policy.
MPLC does not rent, sell, or share information about you with other people or non-affiliated companies unless we have your consent.
- International Transfers
We may transfer your personal data to countries outside the United Kingdom, including to jurisdictions that are not considered to provide an adequate level of protection of personal data as a matter of UK law.
Where such transfers occur, we will ensure that the information is transferred in accordance with the applicable laws on data protection and, to the extent applicable, only where appropriate safeguards are in place. These safeguards may include the use of standard contractual clauses approved by the Information Commissioner’s Office (“ICO”) or other mechanisms permitted by law.
If you would like further information about the specific safeguards we use when transferring your personal data internationally, or if you wish to obtain a copy of the relevant contractual clauses, please contact us using the details provided in this privacy policy.
In addition, certain transfers to the US are undertaken in reliance on the EU-US Data Privacy Framework and UK Extension thereto.
We take all reasonable steps to ensure that your personal data remains protected and secure whenever it is transferred outside the UK.
- Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to your personal information held by us;
- Correction: You can correct or update out-of-date or inaccurate personal information we hold about you. You can most easily do this in relevant cases by visiting the Contact MPLC section of the website, where you have the ability to request a broad range of information about your account, including your contact information, your MPLC payment information, a copy of your invoice or MPLC Blanket Licence, and various related information about your account (such as a list of facilities that are covered under your licence);
- Erasure: You may also request that we delete personal information that we hold about you, subject to certain exemptions;
- Objection: You can object to the processing of your personal information for specific purposes, including for direct marketing;
- Restriction: You can request restriction of processing of your personal information in certain circumstances;
- Portability: You can request the transfer of your personal information to another party in certain circumstances; and
- Withdrawal of consent: You can withdraw your consent to processing your personal information at any time (though this will not make any prior processing undertaken in reliance on consent unlawful).
We may reject requests that are not required by law, including those that would be unreasonable or disproportionate.
How to exercise your rights
If you wish to exercise any of your rights, please contact us using the contact details in section 8 of this privacy policy.
- Children
Children under 16 years old are not the target audience for our services. MPLC does not solicit the personal information from these children. While individuals under the age of 16 may utilise the service, they may do so only with the approval of a parent or legal guardian.
- How to contact us
If you have questions, concerns, or requests related to your personal data, please contact us using the following details:
Contact Address: Data Protection Officer, MPLC House, 22-24 Gildredge Road, Eastbourne, East Sussex, BN21 4SA, United Kingdom
Email: privacy@mplc.com
We will respond to your inquiries and requests within a reasonable timeframe, in accordance with applicable data protection laws.
If you are dissatisfied with the way we have handled your personal information or upheld your rights, we would be grateful in the first instance if you could contact us so that we have an opportunity to engage with you about this. We hope that we will be able to address any problem or concern to your satisfaction.
- How to make a complaint
You also have the right to make a complaint to the Information Commissioner’s Office (“ICO”). The process for making a complaint to the Information Commissioner’s Office is set out here: https://ico.org.uk/make-a-complaint/
The ICO’s contact details are as follows:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
- Changes to this privacy policy
We will update this privacy policy from time to time in response to changing legal, regulatory or operational requirements.
Last updated: 20 August 2025